Introduction
The Service Desk module is a centralized workspace for managing IT service operations efficiently. It helps organizations streamline the lifecycle of tickets, apply consistent configurations, and automate service workflows.
This module is divided into three main components: Tickets, Configuration, and Automation, each designed to enhance visibility, responsiveness, and control over IT service management tasks.
Components of the Service Desk
Tickets
The Tickets section provides access to all ticket types generated within your environment. It enables IT teams to track, manage, and resolve issues based on their nature and priority.
Configuration
The Configurations tab in the Service Desk module allows administrators to define and manage core elements that govern how service requests, incidents, problems, and other ticket types are handled across the organization. This centralized configuration hub ensures that the Service Desk aligns with your IT service management (ITSM) strategy and operational requirements.
Automation
The Automation tab within Service Desk centralizes key configurations that help streamline and automate ticket lifecycle management.
